Patient Access Representative III, Neurosurgery, Baptist Downtown

Baptist Health System, Inc.•Jacksonville, FL

2d•Onsite

About The Position

Baptist Health is hiring a full-time Patient Access Representative III for the Neurosurgery department at Baptist Downtown in Jacksonville, Florida. The department provides business services for patients and the healthcare system. The role uses multiple systems and interfaces to register Neurosurgery patients accurately and efficiently, cross-trains to work in multiple patient access areas, delivers service excellence during face-to-face and telephone interactions with patients and visitors, and contributes to annual Patient Access Services (PAS) goals. The office is described as high-volume and high-profile, with a welcoming and collaborative team. The position reports to work Monday through Friday, 8:00 AM to 5:00 PM. It includes week-long on-call rotations, rotating schedule flexibility, and assignment travel within a selected region containing four Baptist facilities.

Requirements

High school diploma or GED equivalent required.
One to two years of customer service experience required.
One to two years of insurance experience required.
One to two years of healthcare experience required.
Strong understanding of state and federal regulations.
Ability to maintain professional relationships with clinical and non-clinical team members.
Ability to articulate compliance documentation.
Ability to ensure completion of required patient consent forms.
Ability to maintain patient privacy in accordance with HIPAA guidelines.
Flexibility to work on a rotating schedule.
Ability to travel to assignments within a selected region containing four Baptist facilities.

Responsibilities

Register Neurosurgery patients accurately and efficiently using multiple systems and interfaces.
Cross-train to work in multiple patient access areas.
Provide service excellence to patients and visitors during face-to-face and telephone encounters.
Contribute to Patient Access Services goals as defined annually.
Maintain professional relationships with clinical and non-clinical team members.
Articulate compliance documentation.
Ensure completion of required patient consent forms.
Maintain patient privacy in accordance with HIPAA guidelines.
Participate in the On Call Team during week-long rotations.
Work a rotating schedule as needed.
Travel to assignments within a selected region containing four Baptist facilities.
Coach team members.
Provide quality feedback to increase compliance and accuracy.