Patient Access Representative II
About The Position
The Patient Access Representative II arranges for the efficient and orderly admission of inpatients and outpatients. The role ensures accurate collection of patient information and informs patients about hospital policies and procedures. The position registers patients, completes admission and consent forms, verifies medical record status, and accurately enters patient information. It also prepares patient financial folders, explains payment policies, collects payments, verifies insurance coverage and eligibility, and ensures patients receive identification bracelets. The representative contributes to a safe environment and maintains confidentiality for patients, families, employees, and visitors. This is a full-time, onsite position at the hospital at 14662 Newport Ave, Tustin, CA 92780. The stated hourly compensation range is $21.00–$26.00.
Requirements
- At least two years of admitting office and/or PBX operator experience and knowledge.
- High school diploma or GED.
- Basic understanding of medical terminology.
- Excellent written and verbal communication skills in English.
- Strong time management skills.
- Ability to multitask and maintain a work pace appropriate to workload.
- Computer literacy and proficiency.
- Customer service skills appropriate to the job.
Responsibilities
- Register patients according to department procedures.
- Complete admission forms, including consent forms, accurately and thoroughly.
- Verify medical record status using the Master Patient Index function before entering patient information into Optimum.
- Accurately enter the patient’s name, chief complaint, and other information.
- Prepare patient financial folders and distribute copies to appropriate departments.
- Explain hospital policies regarding payment for services, collect payments, and issue receipts.
- Request identification and insurance cards during admission and obtain copies of both sides.
- Verify insurance coverage and eligibility.
- Ensure each patient receives an identification bracelet upon admission.
- Provide a safe environment for patients, visitors, and others.
- Maintain confidentiality of patients, families, employees, and visitors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
