Patient Access Representative II, Rehab Contact Center
About The Position
This Patient Access Representative II will primarily be a scheduler for appointments within the Baptist Health System. In this role you will be answering around 75-80 patient calls a day and the day in the life will look like answering the patients calls to get them scheduled, completing the registration process, insurance verification and suppling estimates and patient collections in reference to estimate, you will also be required to work patient work queues and make outbound calls to patients. You will have a monthly score card to determine how long it takes to wrap up a call and the quality of a call. The ideal candidate will not only reflect the five Baptist Core Values, but will also have call center, and scheduling experience.
Requirements
- High school diploma (or higher) Required
- call center experience
- scheduling experience
Responsibilities
- Registering patients accurately and efficiently
- Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple Imaging Service Lines
- Maintaining service excellence to patients and visitors for telephonic encounters
- Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
- Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
- Maintaining a professional relationship with all clinical and non-clinical team members
- Articulating compliance documentation and ensure completion of required patient consent forms
- Maintaining patient privacy in accordance with HIPAA guidelines
Benefits
- Up to $1,000 Sign-On Bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
