Patient Care Contact Center Representative

ACHN•Chicago, IL

3d•Hybrid

About The Position

If you want to work for a mission-driven organization that’s impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients. Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.

Requirements

High school diploma or GED
Two years’ relevant experience in customer service (health care preferred)
Willing to work flexible hours
Basic proficiency in computer skills
Medical terminology knowledge preferred
Bilingual (English and Spanish) preferred

Responsibilities

Answer calls in a courteous, professional, efficient, and prompt manner
Pre-registering new patients into the Epic EMR system
Schedule patient appointments using the Epic EMR system
Verify patient insurance/benefits, as appropriate
Respond to patient inquiries and complaints
Direct patient phone calls to the appropriate destination when beyond scope
Complete outbound calls to patients to schedule future appointments
Return patient calls/messages and provide additional information as necessary
Adhere to all HIPAA and ACCESS policies regarding patient privacy
Other duties as assigned

Benefits

Tuition reimbursement
Comprehensive healthcare coverage including Medical, Dental, and Vision
Generous PTO
403(B) retirement plan and financial resources to help you save and plan for your retirement
Life Insurance
Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume