Patient Access Representative II, Specialty Contact Center, Baptist Southbank

Baptist Health System, Inc.•Akron, OH

1d•Onsite

About The Position

Baptist Health is a leading healthcare provider in Northeast Florida, recognized as a top place to work. As a locally governed, faith-based, not-for-profit health system, Baptist Health offers a comprehensive range of services through its hospitals and numerous locations. The Specialty Contact Center Department at Baptist Southbank is seeking a Full-Time Patient Access Representative II for its Southbank Plaza location in Jacksonville, FL. This role operates within a call center environment and is responsible for taking ownership of tasks to ensure positive patient experiences and enhance the reputation of Baptist Health. The position requires accurate and efficient patient registration, utilization of multiple systems, cross-training in various patient access areas, and maintaining service excellence in both face-to-face and telephonic interactions. The representative will also contribute to Patient Access Services (PAS) goals, understand state and federal regulations (EMTALA, AHCA, JCAHO), maintain professional relationships, ensure compliance documentation and patient consent forms are completed, and uphold patient privacy according to HIPAA guidelines.

Requirements

High school diploma (or higher) Required

Responsibilities

Registering patients accurately and efficiently
Utilizing multiple systems and interfaces
Cross-Trained in order to work in multiple patient access areas
Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
Contributing to PAS Goals as defined annually
Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintaining a professional relationship with all clinical and non-clinical team members
Articulating compliance documentation and ensure completion of required patient consent forms
Maintaining patient privacy in accordance with HIPAA guidelines