Patient Access Representative II - Rehab Services

National Jewish Health•Denver, CO

1d•Onsite

About The Position

To schedule patient appointments for physician and ancillary services. To accurately collect all necessary patient demographic and insurance information. To maintain communications with both patients and clinical staff regarding scheduling issues.

Requirements

A minimum of two (2) or more years of recent and related experience in a health care or customer service environment required.

Nice To Haves

High school graduate or equivalent preferred.
Associates degree in business, nursing or health care administration, preferred.

Responsibilities

Provides excellent customer service to patients, co-workers, physicians and clinical staff.
Greets customers on the telephone, assesses needs and provides information and/or service requested.
Directs patient calls to appropriate departments.
Collects all necessary patient demographic, insurance and clinical information and updates changes when needed.
Schedules new patient appointment using symptoms and clinical information collected.
Determines which physician and/or clinic can best serve the patient.
Schedules patient appointments for physician and ancillary services in a timely and accurate manner.
Accurately update and maintain patient wait list.
Ensures that patient’s insurance allows them to be seen with scheduled physician at National Jewish.
Refers patients to financial counseling if necessary.
Ensures referrals for services are obtained.
Communicates with utilization management if necessary to ensure that services are authorized prior to the scheduled appointment.
Accurately update and maintain waitlist.
Reads, comprehends, and completes clinical orders in the EMR in a timely and accurate manner.
Notifies admissions department of need for direct patient contact and follow up.
Communicates with clinicians to ensure that patient appointments are accurately ordered and scheduled.
Manages physician schedules as assigned to ensure that schedules are full and accurate.
Maintains communications with patients to keep them apprised of the status of their appointments.
Acts as a problem solver with patients, clinicians and departments to ensure that scheduling is performed with the highest level of customer service.
Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.
Self-reviews scheduled appointments to ensure account is correctly set up.
Serves as a backup for other personnel in the Adult Administrative Services Department.
Maintains appropriate level of knowledge regarding NJH clinical operations, insurance procedures, and clinical terminology and coding practices.
Maintains appropriate level of expertise with the Registration and Scheduling systems.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.