Patient Services Representative Rehab
About The Position
As a Patient Services Representative with Corewell Health, you will play a vital role in delivering top-notch healthcare service to patients by providing registration, concierge, and clerical services as part of a team. Corewell Health is a not-for-profit health system with over 60,000 dedicated team members, including more than 11,500 physicians and advanced practice providers and over 15,000 nurses, providing care and services across 22 hospitals, 300+ outpatient locations, and several post-acute facilities. The organization also includes Priority Health, a provider-sponsored health plan serving over 1.2 million members. Corewell Health is committed to cultivating and investing in its team members, fostering a collaborative culture focused on improving health, instilling humanity, and inspiring hope. The hiring process may include an initial screening using an AI-enabled voice agent to assess job-related qualifications.
Requirements
- High School Diploma or equivalent
- 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience
Responsibilities
- Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
- Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
- Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
- Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
- Assists with training new team members utilizing standard work.
- Ability to perform the role of Patient Services Representative, Associate when necessary.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance, pet insurance
- Traditional and Roth retirement options with service contribution and match savings
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
