Patient Access Representative I

Sentara Health•Norfolk, VA

3d•$20 - $30•Onsite

About The Position

The Patient Access Representative I is responsible for all aspects of patient registration, including verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders, and registering patients for appropriate services. The role scans important documents such as insurance cards, identification, living wills, and powers of attorney, and verifies and enters patient demographic and insurance information into the electronic health record. During registration, the representative explains and completes regulatory and compliance documents while adhering to privacy and compliance standards. They explain and collect co-payments, deposits, and outstanding balances and process transactions securely. Often serving as patients’ first point of contact, they greet patients and families, answer questions, and direct patients to the appropriate service area at the right time. The representative may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. This is a part-time, second-shift position at Sentara Norfolk General Hospital in Norfolk, Virginia. Qualified candidates may be eligible for a sign-on bonus of up to $1,500. The posting lists a full-time base pay range of $20.24–$30.25 per hour; compensation for this role may vary based on qualifications, experience, location, market conditions, and business needs. Additional compensation may include shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonuses. Sentara Norfolk General Hospital is a 525-bed tertiary care facility and the primary teaching hospital for Eastern Virginia Medical School. It is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads and includes a range of specialized services. Sentara Health describes itself as an equal opportunity employer committed to diversity, inclusion, and belonging. The organization is a tobacco-free environment.

Requirements

High school graduation or equivalent.
Two years of customer service and/or data entry experience, or an associate or bachelor’s degree in lieu of two years of experience.
Proficiency in keyboarding.

Responsibilities

Verify patient identity and select the correct patient record.
Review schedules and physician orders and register patients for the appropriate service.
Scan important documents, including insurance cards, identification, living wills, and powers of attorney.
Verify and enter patient demographic and insurance information in the electronic health record.
Explain and complete regulatory and compliance documents and follow applicable privacy and compliance standards.
Explain and collect co-payments, deposits, and outstanding balances, and process transactions securely.
Greet patients and families, answer questions, and direct patients to the appropriate service area at the right time.
Perform scheduling, pre-admission, and discharge duties as needed.
Provide supervision and patient information updates to families in waiting rooms.

Benefits

Medical, dental, and vision plans.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off and sick leave.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance of up to $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay down of up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria.
Potential sign-on bonus of up to $1,500 for qualified candidates.