Patient Access Representative I
About The Position
As a Patient Access Representative with Sentara, you will manage all aspects of patient registration. This includes verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate service; scanning documents such as insurance cards, identification, living wills, and powers of attorney; and entering and verifying demographic and insurance information in the electronic health record. You will explain and complete regulatory and compliance documents while following applicable privacy and compliance standards. You will also explain and collect co-payments, deposits, and outstanding balances, processing transactions securely. In most areas, the Patient Access Representative is the first point of contact for patients and helps provide their first impression of Sentara. The role includes greeting patients and families, answering questions, and directing patients to the appropriate service area at the right time. The representative may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. This is a part-time, third-shift position in Elizabeth City, North Carolina. The schedule includes one weekday shift from 7:00 PM to 7:30 AM and a shift from 11:00 PM to 7:30 AM, as well as every other weekend and holiday from 7:00 PM to 7:30 AM. A sign-on bonus of up to $1,500 is available for qualified candidates.
Requirements
- High school graduate or equivalent.
- Two years of customer service and/or data entry experience, or an associate or bachelor's degree in lieu of two years of experience.
- Proficiency in keyboarding.
Responsibilities
- Verify patient identity and select the correct patient record.
- Review schedules and physician orders to register patients for the appropriate service.
- Scan important documents, including insurance cards, identification, living wills, and powers of attorney.
- Verify and enter patient demographic and insurance information in the electronic health record.
- Explain and complete regulatory and compliance documents while adhering to privacy and compliance standards.
- Explain and collect co-payments, deposits, and outstanding balances, and process transactions securely.
- Greet patients and families, answer questions, and direct patients to the appropriate service area at the right time.
- Perform scheduling, pre-admission, and discharge duties as needed.
- Provide supervision and patient information updates to families in waiting rooms.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay down up to $10,000.
- Pet insurance.
- Legal resources plan.
- Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.
- Up to $1,500 sign-on bonus for qualified candidates.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
