Patient Access Representative I, Med Center I, 8a-430p
UofL Health•Louisville, KY
•Onsite
About The Position
The Patient Access Representative I is responsible for communicating with patients, physicians and clinical staff in a timely and professional manner. As a first point of contact, the person will create a positive impression for UofL Health while scheduling patient appointments according to clinic operating standards.
Requirements
- High school diploma or GED/Equivalent (required)
Nice To Haves
- Two (2) years of scheduling in a multi-specialty clinic (preferred)
Responsibilities
- Answers all incoming calls with exceptional customer service with a focus on compassionate patient centered care
- Accurately schedules and reschedules new, return, and referring provider appointments within assigned group or warmly transfer to level II agents
- Effectively utilizes physicians’ template and guidelines using access center technologies
- Determines appropriate physicians for all non-directed referrals
- Fields non-clinical and clinical patient questions or transfer to appropriate clinical parties
- Sets patient’s expectations for their visit ensuring an excellent patient experience
- Calls patients to reschedule appointment when clinic is cancelled
- Retrieves relevant information by effectively using current clinic/hospital software (e.g. Allscripts, Centricity Business), online paging systems and other clinic/hospital systems
- Regularly monitors guided schedule documents to ensure up to date scheduling compliance
- Adheres to group productivity and quality metrics
- Maintains compliance with all company policies, procedures and standards of conduct
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
