Patient Access Representative I

Medical University of South Carolina•North Charleston, SC

1d•Onsite

About The Position

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds. The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles and solves basic billing inquiries. The Patient Access Representative at the MUSC Children's Summey Medical Pavilion assist with scheduling a variety of children's specialty appointments and procedures.

Requirements

High school diploma or equivalent (GED)
1 year of customer service experience
Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

Nice To Haves

Ability to interpret and apply financial procedures and regulations
Previous experience with hospital information systems or word processing

Responsibilities

Greets and welcomes patients and families in person or on the telephone.
Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
Collects Co-pays and prior patient balances.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Customer service, message distribution, ancillary scheduling and referrals management.
Facilitates accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services.
Reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information.
Works with patients to set up payment arrangements and to arrange/apply for assistance programs.
Assists in collecting copayments and deductibles and solves basic billing inquiries.
Assist with scheduling a variety of children's specialty appointments and procedures.