Patient Access Representative I

SSM Health • Monroe, WI

4d • Onsite

About The Position

This full-time (32 hours/week) Patient Access Representative will support the Urgent Care clinic in Monroe, with a focus on Urgent Care registration and patient check-in activities. The clinic operates Monday through Friday from 8:00 AM to 5:00 PM, and weekends from 8:00 AM to 12:00 PM (noon). This position includes a rotation of every other weekend coverage. In this role, the representative will work independently to support Urgent Care registration and manage all patient check-in functions, ensuring a smooth, efficient, and welcoming intake experience.

Requirements

• High School diploma/GED or 10 years of work experience

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED