Patient Access Representative - Emergency Department

Cleveland Clinic•Elkton, MD

1d•Onsite

About The Position

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world. At Cleveland Clinic, exceptional service isn’t an add-on it’s at the heart of everything we do. We’re proud to be among the first healthcare systems in the nation to make patient experience a core part of our mission, delivering care that truly centers on what matters most to patients and their families. As a Patient Access Representative at Union Hospital, you’ll play a key role in shaping that experience from the very first interaction. You’ll guide patients through the arrival process with professionalism and empathy handling registration, insurance verification, and essential information gathering with accuracy and care. In this front-line role, you’ll connect with people from all walks of life, ensuring they feel welcomed, informed, and supported. Your work won’t just keep operations running smoothly it will leave a lasting, positive impression during moments that matter most. Join a team that values your contributions, invests in your growth, and empowers you to make a meaningful difference every day.

Requirements

High School Diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s degree
Knowledge of medical terminology sufficient to understand physician orders or completion of course within one year
Basic PC software application knowledge and ability to use multiple data systems
Excellent communication, organizational and interpersonal skills
Ability to attend a 2 week EPIC training starting on your first day (Monday-Friday 8:00 am-4:30 pm on-site at Union Hospital). You will need to attend all days of this training.

Responsibilities

Perform registration and obtain information about demographics, insurance, medical and financial.
Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
Function as a Super User and act as a resource for training of new caregivers.
Provide registration and cash collection access in Epic.