Patient Access Representative/Communications Specialist - 0.55 FTE

Prairie Ridge Health • Columbus, WI

2d

About The Position

Prairie Ridge Health is hiring a team member for a dual role in the Registration/Communications Department. The Patient Access Representative/Communications Specialist is one of the first points of contact for the organization and is expected to provide a high level of customer service. The position serves as an initial hospital contact for telephone, two-way radio calls received via the Voice-over-IP (VoIP) Attendant Console, TDD telephone, ambulance radio, and patient registration and access.

The role routes telephone calls and facilitates communication between staff and the public in emergency and non-emergency situations. It serves as the primary source for coordinating information during disaster situations. Registration duties include obtaining and recording complete and accurate patient demographic and payer information, verifying insurance eligibility, and collecting required deposits. The position also provides information and directions to the public, performs clerical duties, and completes other special projects and tasks as assigned by the Patient Access Manager. The role requires proficiency with communications and registration equipment, including the Attendant Console, overhead paging system, emergency telephone, TDD phone, and ambulance radio.

This is a 0.55 FTE position (22 hours per week) with various AM and weekend shifts, including holiday and weekend shifts. Work hours must be flexible.

Requirements

• Basic word-processing proficiency, including generating basic memos, using form letters, and producing professional notices and emails.
• Excellent verbal and written communication skills to communicate effectively with patients, physicians, medical office staff, visitors, and other employees.
• Typing speed of 45 words per minute.
• Above-average mouse navigation skills.
• Previous customer service experience.
• Flexibility in work hours.

Nice To Haves

• High school diploma or equivalent.
• Six months of hospital experience in registration and/or patient accounts, or experience in a medical office setting.
• Knowledge of health insurance products and benefits.
• Basic proficiency with Microsoft Excel or other spreadsheet software, including creating and using daily and monthly logs, creating summary reports, inserting simple formulas, and manipulating worksheet design and appearance.
• Experience with a 10-key calculator.
• Experience with multiple phone lines.

Responsibilities

• Work in both the Registration and Communications departments.
• Serve as an initial hospital contact for telephone, two-way radio, TDD telephone, ambulance radio, and patient registration and access.
• Route telephone calls and facilitate communication with staff and the public in emergency and non-emergency situations.
• Coordinate information as the primary source during disaster situations.
• Obtain and record accurate, complete demographic and payer information upon patient registration or admission.
• Verify insurance eligibility and collect required deposits.
• Provide information and directions to members of the public upon request.
• Perform clerical duties and complete special projects and other tasks as assigned by the Patient Access Manager.
• Operate the Attendant Console, overhead paging system, emergency telephone, TDD phone, and ambulance radio.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED