Patient Access Representative Associate - Minneapolis, MN

UnitedHealth Group•Eden Prairie, MN

8d•$16 - $29•Onsite

About The Position

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Location: 800 E 28th St, Minneapolis, MN 55407 The Patient Access Representative Associate is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into an electronic medical record.

Requirements

6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other setting that engages with customers, etc
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
Ability to work 40 hours per week, Monday – Friday starting between 6:00am – 11:00am
Ability to work every other weekend
Must be 18 years of age or older

Nice To Haves

Revenue Cycle experience
General office experience
Epic experience

Responsibilities

Greets and welcomes patient in person
Collects demographic and insurance information
Checks in and interviews patients to complete appropriate paperwork
Directs patient to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolve claim issues or registration errors on patient accounts
Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
Obtains cost information and explains information to patient if necessary
Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
Screening and approving patients for financial assistance programs
Assists and counsel’s patient with application process for available financial assistance programs
Provides technical or functional direction for employees
Assists patients in completion of request for information forms and submits to appropriate department
Obtains signatures from patients as needed
May gather medical record information from all departments for collection
Provide customer service for inbound and outbound telephone calls
May mentor other staff as needed
Other duties as assigned