Patient Access Representative - Ambulatory Float

University of Wisconsin Hospitals and Clinics Authority • Madison, WI

1d • Onsite

About The Position

Work at Digestive Health Center, West Towne Urgent Care, Junction Road Medical Center and Science Drive Medical Center in Madison, WI. Be part of something remarkable Bring your dedication to delivering a smooth, welcoming patient experience while upholding accuracy and compliance to UW Health. We are seeking a Patient Access Representative - Ambulatory to: Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients. Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills. Cover a variety of clinic locations and hours as needed.

Requirements

• High School Diploma or equivalent
• 1 year of experience in a customer service-related field

Nice To Haves

• Associate's Degree in Business, Finance, Health Information Management or related field
• 1 year of experience in a healthcare, call center, business, financial or insurance related field

Responsibilities

• Enter and verify demographic and insurance information
• Identify and collect patient financial obligations
• Register or admit patients
• Promote a positive patient and family experience
• Exhibit empathy
• Engage in compassionate collections
• Demonstrate strong communication skills
• Cover a variety of clinic locations and hours as needed

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED