Ambulatory Patient Access Representative - Float

Nationwide Children's Hospital•Columbus, OH

1d•Onsite

About The Position

This is a full-time, benefits-eligible role for an Ambulatory Patient Access Representative - Float. The primary responsibilities include greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The role requires providing excellent customer service, obtaining accurate patient information, screening for insurance eligibility and requirements, and referring self-pay patients to financial assistance. It also involves maintaining communication with other departments and assisting with new employee onboarding. A valid Ohio driver's license and proof of auto insurance are required, along with passing a motor vehicle background check and maintaining insurance eligibility.

Requirements

High School Diploma or equivalent, required.
Valid Ohio driver's license.
Proof of auto insurance as required by hospital policy.
Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.
CPR certification (based on position and as determined by manager).
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
Able to multi-task within a stressful environment.

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts when indicated.
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Instructs customer on requirements.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.