Patient Access Representative 1 – UHealth SoLé Mia

University of Miami•North Miami, FL

2d•Onsite

About The Position

The University of Miami UHealth at SoLé Mia, opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities. This role is for a Patient Access Representative 1 (On-Site) (H) who will register patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

Requirements

High school diploma or equivalent
Minimum 1 year of relevant experience
General knowledge of office procedures and operations.
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Skill in completing assignments accurately and with attention to detail.
Ability to process and handle confidential information with discretion.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Responsibilities

Performs full registration and ensures that insurance is verified, and all patients’ information is correct.
Obtains copies of insurance cards, driver’s license, and any applicable referrals.
Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
Instructs patients to complete any questionnaires that might be required by physician.
Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
Reconciles all vouchers and delivers them to designated area.
Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
Adheres to University and unit-level policies and procedures and safeguards University assets.