Patient Access Rep - SkyCare - FT Varying Shift

Sky Lakes Medical Center•Klamath Falls, OR

11d•$36,920 - $54,538•Onsite

About The Position

This role is responsible for patient and visitor reception, directing patients to the appropriate location, and obtaining and verifying insurance and billing information. The Patient Access Rep must accurately process information for all insurance types and be able to obtain necessary information for unfamiliar insurance types. They will also audit charts daily for completeness and accuracy, prepare identification bracelets and paperwork, and maintain over 95% accuracy in their work. This position requires the ability to look up non-scheduled patient exams, contact appropriate personnel for equipment repair, and maintain a close working relationship with ancillary clinical departments and physician's offices. The role involves attending meetings, supporting division directions, training new clerical staff, and communicating effectively in person and over the phone. The individual must handle stress and pressure, make decisions, and understand and comply with the policies and procedures of Sky Lakes Medical Center. Competency in all position responsibilities, including age-specific, cultural, spiritual, and functional needs of customers, must be demonstrated.

Requirements

Medical or clerical experience
50 wpm keyboard skills
Excellent spelling, math, problem solving skills
Filing skills
Telephone skills
Data entry
Ability to work independently and with co-workers
Ability to communicate effectively with patients and professionals
Ability to prioritize, organize, and attend to detail
20/25 vision with correction required
Good hearing
Legible handwriting

Nice To Haves

Medical terminology
Limited ICD-9 coding knowledge

Responsibilities

Performs department patient and visitor reception, and directs patient to the appropriate location.
Obtains and verifies insurance and billing information. Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar.
Audits charts daily for completeness and accuracy. Completes follow-ups within the designated time required. Forwards follow-ups that need to be completed before next scheduled shift to the appropriate person.
Prepares identification bracelet as well as paperwork used during patient care in a timely manner.
Maintains >95% accuracy.
Able to look up non-scheduled patient exams in the data base.
Contacts appropriate people when office equipment repair is needed.
Maintains close working relationship with ancillary clinical departments and physician’s offices.
Attends meetings and supports the future directions of the division and aides in communicating improvements through direct contact with supervisor.
Trains and orients new department clerical staff.
Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types.
Handles stress and pressure and has the ability to make decisions.
Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center.
Maintains competency in all position responsibilities.
Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. This will be apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review.
While performing job tasks, demonstrates awareness of age specific practices of the customer(s).
While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s).
While performing job tasks, demonstrates awareness of the functional status and physical needs of our customer(s).
Performs other duties as assigned.