Patient Access Rep- FT- 1702

Artesia General Hospital • Artesia, NM

13d • $15 - $22 • Onsite

About The Position

Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services. Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital. These values include Servant Leadership, Excellence, Respect, Virtuousness, Innovation, Community, and Education. The role involves interviewing patients to obtain insurance benefits, proof of coverage, and pre-certification/authorization for various patient types. It also includes registering outpatients, processing inpatient admissions, preparing necessary documentation, accepting patient payments, and assisting patients and visitors. Additionally, the role involves advising patients on insurance coverage, estimating patient responsibility, and informing them of available assistance sources or referring them to a financial counselor. Obtaining verification of insurance coverage and benefits from third-party payers is also a key function. The role requires basic computer knowledge, understanding of medical terminology, and good typing skills. It also necessitates identifying age-specific patient needs and maintaining confidentiality and security of information. Cooperation in Risk Management, Quality Management, and Safety activities is expected. The work environment involves daily patient contact, with potential exposure to blood or other body fluids.

Requirements

• Basic computer knowledge
• Basic medical terminology
• Good typing skills
• Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups.
• Treats all information and data within the scope of the position with appropriate confidentiality and security.
• Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
• Customer service experience preferred
• Good communication skills required
• High school diploma or equivalent.

Responsibilities

• Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.
• Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
• Processes inpatient admissions and prepares proper documentation for services where applicable.
• Accepts patient payments and records appropriately.
• Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
• Advise patients regarding insurance coverage and estimate patient’s responsibility.
• Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.
• Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.
• Perform other functions as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED