Patient Access Rep - Diamond Hill Health Center

JPS Health Network•Fort Worth, TX

3d•Onsite

About The Position

The Patient Access Representative (PAR) I-IV greets patients and performs patient access functions to expedite patient flow and enhance the patient experience. The PAR registers patients accessing services at JPS Health Network, with emphasis on patient access and satisfaction, insurance and demographic verification and accuracy, and point-of-service collection, while continuously maintaining confidentiality, professionalism, and ethics. The position works at Diamond Hill Health Center, 3308 Deen Road, Fort Worth, Texas. The listed schedule is four 10-hour shifts with alternating Saturdays, on the day shift. Work schedules and hours may change, and the role may require working beyond normally scheduled shifts. The job description notes that duties may change and staff may be assigned other duties.

Requirements

Complete Patient Access – General Consent Orientation and Patient Financial Experience Training within 30 days after hire.
When working within the Behavioral Health department, obtain Non-Aggressive Crisis Management certification during department orientation and maintain it throughout employment.
Relevant experience varies by level: Patient Access Rep I requires 0–1.99 years; Rep II requires 2–4.99 years; Rep III requires 5–9.99 years; Rep IV requires 10 or more years.
Meet the physical and functional requirements of the role with or without assistive or adaptive devices and/or reasonable accommodations.
Comply with schedule changes and variable work hours; may be required to work beyond normally scheduled shifts.

Nice To Haves

High school diploma, GED, or equivalent.
Certified Healthcare Access Associate (CHAA).
Bilingual in Spanish, Vietnamese, Arabic, or another language.

Responsibilities

Greet and direct patients and visitors in person and by phone using AIDET principles; provide information about services, JPS locations, and other assistance as needed.
Identify and register patients accurately, maintaining knowledge of registration requirements to support timely and accurate reporting and billing.
Explain and obtain consent for registration forms, including general consent forms, MSPQ, notice of privacy practices, patient rights and responsibilities, and MyChart enrollment.
Distribute patient-related materials and obtain signatures from patients or authorized representatives on insurance waivers and other financial forms, including Estimate Letters when applicable.
Collect patient cost-sharing amounts, including copays, deductibles, coinsurance, and full costs for non-covered or self-pay services, according to standard operating procedures; refer patients to Enrollment and Eligibility when applicable.
Reconcile the cash drawer at the end of each shift.
Obtain precertification status for applicable services, including procedures, surgeries, radiology and cardiology tests, physician services, and pharmacy services.
Use insurance verification tools to verify patients’ insurance and financial information accurately and maintain the required error rate.
Coordinate and schedule appointments, selecting the appropriate referral, provider, visit type, and location to expedite access to care, reduce no-shows, and maximize reimbursement.
Maintain the daily Epic work queue, quality assurance, and productivity levels with minimal errors, including daily in-basket review, telephone encounters, reporting, and cash balancing.
Comply with JPS attendance and punctuality procedures and attend mandatory educational, compliance, and safety sessions.
Assist with training peers, colleagues, and management as applicable or requested.
Provide friendly, caring, attentive customer interactions and maintain communication to help create a secure and pleasant patient experience.