Patient Access Rep

NTO Physician Partners PLLC • Fort Worth, TX

just now • Onsite

About The Position

This is a full-time role, not a summer-only position. The Patient Access Representative will provide excellent customer service to patients by listening and appropriately serving them. They will contribute to an overall positive work atmosphere through actions and attitude, relay relevant information to the appropriate internal staff, and follow practice procedures for appointment entry, check-in, and/or check-out processes. The role also involves participating in office meetings and educational activities, maintaining a neat and orderly work area, and complying with HIPAA procedures. Travel to all OTX locations is required, as is cross-training in different Patient Access functions.

Requirements

• High School Diploma, or general education degree (GED), or one to three months related experience, and/or training or equivalent combination of education and experience.
• Travel to all OTX locations is required.
• Cross-Training in different Patient Access functions is required.

Responsibilities

• Train in all areas: Check in/out, Chart Auditing, Call Center functions.
• Provide excellent customer service to patients by listening and appropriately serving patients.
• Contribute to an overall positive work atmosphere through actions and attitude.
• Relay relevant information to the appropriate internal staff.
• Follow practice procedures for appointment entry, check-in and/or check-out processes.
• Participate in office meetings and educational activities.
• Maintain work area in neat and orderly manner.
• Comply with HIPAA procedures.
• Other duties as assigned.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Up to 2 weeks of PTO starting out. (Increases with tenure)
• 7 paid holidays + 2 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED