Patient Access Rep
About The Position
As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Women's Health Associates Clinic in Tacoma, WA. Join an amazing team of staff and providers that support our busy OBGYN providers in the Pierce County area. This position utilizes critical thinking to provide front desk and phone support to our patients and providers. Free parking and no nights, weekends or organizationally recognized holidays required. Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience. Registers and/or checks patients in/out. Performs patient check-in at the time of visit; records and verifies all demographic, insurance and other information (e.g. Workers’ Comp, other third-party liability info); follows established procedures to ensure that all registration guidelines/requirements have been satisfied, including ensuring minors’ guardians have been notified; identifies deficiencies and resolves non-complex issues or escalates to appropriate staff for further action. Conducts routine insurance eligibility verifications. Copies/scans patient access related hardcopy materials (e.g. ID, referrals, L&I, insurance cards, etc.) into correct location in electronic medical record. Records non-clinical charges from various sources. This could include entering charges for the completion of forms, for Depositions/Attorney Fees, for retail fees, etc. Handles and reconciles payments.
Requirements
- One year of customer service work experience
- None, upon hire
Nice To Haves
- Two years of customer service work experience
- Healthcare or Call Center experience
Responsibilities
- Manages administrative duties for the patient intake process in the clinic.
- Provides front desk and phone support to patients and providers.
- Facilitates patient check-in/out.
- Collects patient data and payments.
- Validates insurance information.
- Schedules appointments.
- Processes referrals and authorizations.
- Registers and/or checks patients in/out.
- Records and verifies all demographic, insurance, and other information.
- Ensures all registration guidelines/requirements have been satisfied.
- Identifies deficiencies and resolves non-complex issues or escalates to appropriate staff.
- Conducts routine insurance eligibility verifications.
- Copies/scans patient access related hardcopy materials into the electronic medical record.
- Records non-clinical charges.
- Handles and reconciles payments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
