Patient Access Rep - Highlands Registration - FT - 3rd shift

HH Health System•Scottsboro, AL

6d•Onsite

About The Position

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for registration accuracy. Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Requirements

High School Diploma or GED Equivalent
Two to three years of customer service/public relations/leadership experience preferred.
Two to three years computer experience preferred.
Previous medical record or billing experience strongly preferred.
Will consider one year of previous work experience in other fields.
Excellent verbal and written skills required.
Ability to work in a fast-paced environment with a positive attitude.
Effective time management skills.
Efficiency and organizational skills with the ability to multitask.

Nice To Haves

Ability to compile and analyze data preferred.
Proficiency in Microsoft Office Suite strongly preferred.

Responsibilities

Greet the public, patients, and families.
Obtain and enter demographic and financial information for all patient types.
Handle customer service issues in a customer-friendly manner.
Listen accurately and respond appropriately to address and resolve issues.
Ensure all paperwork is checked for registration accuracy.
Continually enhance knowledge regarding administrative processes to train new hires and existing employees.
Show initiative in process improvement.
Collect required fees from patients or authorized representatives.
Manage daily operations.
Be flexible to work as scheduled or needed, including alternate shifts, weekends, holidays, and being on call.