Patient Access Rep - Dermatology - FT DAYS

Sky Lakes Medical Center•Klamath Falls, OR

About The Position

The Patient Access Rep supports patient and visitor reception for the department, directs patients to the appropriate location, and obtains and verifies insurance and billing information. The role processes information for different insurance types, audits charts for completeness and accuracy, completes and forwards follow-ups, and prepares patient-care paperwork in a timely manner. It also involves coordinating with clinical departments and physician offices, supporting office equipment repairs, attending meetings, communicating improvements to a supervisor, and training and orienting new clerical staff. The representative is expected to communicate effectively, handle stress and pressure, make decisions, maintain competency, and comply with Sky Lakes Medical Center’s philosophy, policies, and procedures. The position also requires awareness of customers’ age-specific, cultural, spiritual, functional-status, and physical needs.

Requirements

Medical or clerical experience.
Keyboarding skills of 50 words per minute.
Excellent spelling, math, and problem-solving skills.
Filing skills.
Telephone skills.
Data-entry skills.
Ability to work independently and with coworkers, and communicate effectively with patients and professionals.
Ability to prioritize, organize, and attend to detail.
Medium physical-demand-level capabilities.
Ability to work at a fast, efficient pace.
Ability to sit, stand, or walk for extended periods.
Ability to lift up to 40 pounds and push a wheelchair up to 250 pounds.
Ability to assist a patient in and out of a chair, wheelchair, or automobile, and to ride in an elevator.
Good hearing and legible handwriting.

Nice To Haves

Knowledge of medical terminology.
Limited ICD-9 coding knowledge.

Responsibilities

Perform patient and visitor reception and direct patients to the appropriate location.
Obtain and verify insurance and billing information.
Accurately process information for all insurance types and obtain necessary information for unfamiliar insurance types.
Audit charts daily for completeness and accuracy.
Complete follow-ups within designated timeframes and forward follow-ups requiring completion to the appropriate person.
Prepare paperwork used during patient care in a timely manner.
Maintain greater than 95% accuracy.
Contact appropriate people when office equipment repair is needed.
Maintain working relationships with ancillary clinical departments and physician offices.
Attend meetings, support the division’s future direction, and communicate improvement ideas through direct contact with a supervisor.
Train and orient new department clerical staff.
Communicate effectively in person and by telephone, and interact with a variety of personality types.
Handle stress and pressure and make decisions.
Understand, support, and comply with Sky Lakes Medical Center’s philosophy, policies, and procedures.
Maintain competency in position responsibilities and demonstrate competence in relation to the organization’s mission, vision, values, and strategic plan through applicable proficiency testing, skill demonstration, service-excellence practices, and documentation review.
Demonstrate awareness of customers’ age-specific, cultural, spiritual, functional-status, and physical needs while performing job tasks.
Perform other duties as assigned.