Patient Access Rep/Medical Records

NTO Physician Partners PLLC•Grapevine, TX

7d•Onsite

About The Position

This role involves greeting visitors, managing patient check-ins, handling medical records requests, and ensuring all necessary paperwork is completed and accurate. The position requires collecting co-pays and past due balances, balancing daily entries, and running reports. Additionally, the role involves answering telephones, triaging calls, and scheduling appointments according to clinic policies and physician preferences. The Patient Access Rep/Medical Records will also be responsible for safeguarding patient information and maintaining confidentiality. This position requires flexibility to work at both Grapevine and Keller locations.

Requirements

High School Diploma or GED.
Minimum of 1-2 year experience in healthcare front desk.
Ability to read, understand and master policies and regulations.
Ability to use patient management systems and computer software (e.g., patient appointment system, electronic medical record system, e-mail, etc.).
Ability to interact and communicate well with patients, staff, and vendors.

Nice To Haves

Graduate of accredited program in medical administration and/or college, business or technical school preferred.
Medical Records experience Strongly preferred.
Experince with Athena and Epic Strongly preferred.
FMLA paperwork and FMLA process knowledge preferred.

Responsibilities

Greet all visitors to the facility.
Scan patient IDs and Insurance card(s).
Ensure all new patient paperwork is completed, signed and dated.
Collect appropriate co-pay and/or deposits, collect past due balances.
Balance daily entries and run reports.
Answer telephones, triage calls, schedule appointments.
Handles medical records requests.
Checking patients in for clinical encounters.
Scan paperwork, insurance cards and photo ID.
Collecting co-pay, co-insurance and/or deductibles and past due balances.
Entering charges.
Balancing daily and providing report to Office Manager.
Audits assigned superbills daily for following days appointments (Ins Verification, Co-pay or Co-Insurance, Deductible and/or Out of Pocket Remaining, current paperwork on file).
Interprets appointment requests and schedules patient appointments based on clinic policies and physician preferences.
Identifies any problems with making the appointment and advises Office Manager, Chief Operating Officer, or appropriate clinical staff.
Relays relevant information to appropriate internal staff when adding or changing an appointment.
Answers questions regarding patient appointments as requested.
Safeguards patient information and ensures all information remains confidential.
Participates in office meetings and educational activities.
Maintains work area in a neat and orderly manner.
Other duties as assigned by the Office Manager, Chief Operating Officer, or Physicians.