Patient Access Rep/Medical Assistant- BRACC Infusion Clinic- Full Time

Ochsner Health•Lafayette, LA

23h

About The Position

This job performs appointment scheduling and medical assistant functions within a clinic setting. It provides individualized, direct patient care to assigned patients under the supervision of a licensed healthcare provider and assists with delivering health care services. The role requires providing customer service, handling patient registration and paperwork, collecting financial information and payments, conducting basic screenings, preparing patients for exams, and coordinating appointments. The position works in a patient care environment with exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potentially hazardous medications or waste. Medium physical work is required, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly. The role must comply with applicable laws, accreditation standards, regulatory requirements, and the employer’s policies and compliance and privacy standards.

Requirements

High school diploma, GED, or equivalent.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard.
Effective verbal and written communication skills, including presenting information clearly and professionally to people at varying levels throughout the patient care process.
Ability to present information effectively and respond proficiently to questions from patients and customers.
Ability to collaborate with other departments.
Ability to exercise sound judgment in handling or escalating difficult situations.

Nice To Haves

Completion of a Medical Assistant training program.
Related experience in a clinic or medical office setting.
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), certification as a Medical Assistant, or another medical specialty-based certification.

Responsibilities

Provide excellent customer service to patients, guests, and family members.
Ensure required patient forms are completed and other paperwork and documents are collected and accurate.
Enter patient and guarantor demographic and financial information; explain insurance benefits and collect copayments, deductibles, and self-pay amounts due.
Perform vital signs and screenings, including obtaining height, weight, allergy and medication history, and other assessments.
Prepare patients for exams, explain procedures before they are performed, and answer patient questions.
Schedule and reschedule appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt interactions to the patient population, including respecting privacy, introducing oneself appropriately, adapting explanations, requesting permission, and adjusting communication style.
Perform other duties as assigned.
Comply with all policies and standards.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.