Patient Access Rep / Medical Assistant - Hematology & Oncology Clinic - PRN

Ochsner Clinic Foundation•Slidell, LA

About The Position

This job performs appointment scheduling and medical assistant functions within a hematology and oncology clinic. The role provides individualized, direct patient care to assigned patients under the supervision of a licensed healthcare provider and assists in delivering health care services. The position combines patient access duties—such as gathering paperwork, entering demographic and financial information, explaining insurance benefits, collecting payments, and scheduling appointments—with clinical support tasks, including obtaining vital signs and patient histories and preparing patients for examinations. The employee adapts communication and care to the needs of the patient population and follows applicable laws, accreditation standards, regulatory requirements, and the employer’s compliance and privacy standards. Duties described are general and may be amended or supplemented as needed. The role is based in a patient care environment and routinely involves exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste. The physical demands are classified as Medium Work, including exerting 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient care process.
Ability to present information and respond proficiently to questions from patients and customers.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment when handling or escalating difficult situations.

Nice To Haves

Completion of a Medical Assistant training program.
Related experience in a clinic or medical office setting.
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Medical Assistant certification, or another medical specialty-based certification.

Responsibilities

Provide excellent customer service to patients, guests, and family members.
Ensure required patient forms are completed and paperwork and documents are gathered and accurate.
Enter patient and guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
Perform vital signs and screenings, obtaining height, weight, allergy and medication history, and other assessments.
Prepare patients for examinations, explain procedures before they are performed, and answer patient questions.
Schedule and reschedule appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services and procedures, requesting permissions, and adjusting communication style.
Perform other related duties as required.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, patient privacy, or compliance.