Patient Access Rep / Medical Assistant - Hematology & Oncology Clinic - PRN

Ochsner Health • Slidell, LA

9d

About The Position

This job performs appointment scheduling and medical assistant functions within a clinic setting. It provides individualized, direct patient care to assigned patients under the supervision of a licensed healthcare provider and assists with delivering health care services.

The role combines patient access responsibilities with clinical support. Duties include gathering and accurately completing patient paperwork, entering demographic and financial information, explaining insurance benefits, collecting payments, scheduling appointments, performing vital signs and screenings, and preparing patients for examinations. The employee adapts communication and care to the needs and privacy of each patient population.

The position requires compliance with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. Work is performed in a patient care environment with potential exposure to blood, body fluids, tissue, communicable diseases, hazardous medications, and hazardous waste. The job is classified as Medium Work, with occasional exertion of 20 to 50 pounds of force, frequent exertion of 10 to 25 pounds, and constant exertion of up to 10 pounds.

Requirements

• High school diploma or equivalent.
• Basic Life Support (BLS) certification from the American Heart Association.
• Computer skills and dexterity for entering and retrieving patient information.
• Proficiency with Windows-style applications and keyboard use.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
• Ability to present information effectively and respond proficiently to questions from patients and customers.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment when handling or escalating difficult situations.

Nice To Haves

• Completion of a Medical Assistant training program.
• Related experience in a clinic or medical office setting.
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), certification as a Medical Assistant, or another medical specialty-based certification.

Responsibilities

• Provide excellent customer service to patients, guests, and family members.
• Ensure required patient forms are completed and other paperwork and documents are gathered and accurate.
• Enter patient and guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform vital signs and other screenings, obtaining height, weight, allergy and medication history, and other assessments.
• Prepare patients for examinations, explain procedures before they are performed, and answer patient questions.
• Schedule and reschedule appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
• Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
• Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
• Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.
• Perform other related duties as required.

What This Job Offers

• Education Level: High school or GED