Patient Access Registrar, Mary and Elizabeth Hospital, Varied Hours, 3p-1130p and 6p-230a

UofL Health•Elizabeth, NJ

6d•Onsite

About The Position

The Patient Access Registrar welcomes and assists patients, physicians, visitors, coworkers, and other internal and external customers in a courteous, helpful, and professional manner. The registrar interviews patients and gathers the personal, medical, financial, demographic, guarantor, and insurance information needed for admission and accurate billing. The role obtains required signatures, authorizations, and consents; explains payment options; and refers patients to a Patient Financial Counselor when needed. The registrar registers patients across age groups and care settings, including emergency, inpatient, observation, outpatient surgery, laboratory, and radiology services. The role coordinates with physicians and nurses on patient placement, maintains accurate registration and physician records in the hospital computer system, and corrects account changes before billing. The registrar supports patient flow, maintains confidentiality, follows applicable policies and regulations, and participates in weekend on-call coverage. Hours are varied, including 3 p.m.–11:30 p.m. and 6 p.m.–2:30 a.m., with every-other-weekend rotations; overtime is sometimes required.

Requirements

High school diploma or equivalent.
Dependable, professional, and able to work as a team player.
Critical-thinking skills.
Solid oral and written communication skills.
Ability to multitask and remain flexible with job demands.
Energetic and motivated, with the ability to connect well with people.
Ability to maintain patient confidentiality and protect sensitive data.
At least one year of registration experience is preferred.

Nice To Haves

At least one year of registration experience.

Responsibilities

Receive and interview patients in a courteous, empathetic, and professional manner.
Obtain and enter complete and accurate patient demographic, guarantor, and insurance information.
Ensure forms are completed with required signatures, authorizations, and consents.
Review insurance information and assign appropriate payer plan codes, including policy, group, and authorization numbers.
Assign appropriate patient types and beds according to registration type, and coordinate with physicians and nurses to ensure accurate patient placement.
Correct account changes before billing, including changes between inpatient, observation, and outpatient surgery status.
Ensure ordering, attending, referring, and primary care physicians are correctly documented in the hospital computer system.
Maintain patient confidentiality and remain attentive to patient needs and registration wait times.
Monitor waiting and treatment areas for patients who have not been registered and maintain efficient patient flow.
Comply with department and hospital policies, local, state, and federal regulations, and accrediting-body requirements.
Represent the group to management as needed and respond to management inquiries and requests.
Attend and participate in department and hospital meetings, in-services, and quality improvement teams.
Participate in the on-call weekend coverage rotation.
Contribute to department and hospital objectives and project a positive professional image.
Maintain a clean and orderly work area.
Comply with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.
Protect sensitive data, follow safety standards and guidelines, and collaborate with team members.
Demonstrate exceptional customer service and interact effectively with patients, physicians, residents, visitors, staff, and the broader health care community.
Perform other duties as assigned.