Patient Access & Pre-Access Manager

Ensemble Health Partners • Naples, FL

1d • Onsite

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. The Patient Access & Pre-Access Manager oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards. This role manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction. The manager develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows. They also lead recruitment, onboarding, and professional development for supervisors and staff, provide coaching and performance feedback, and foster team engagement to build a high-performing culture. The manager serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.

Requirements

• Minimum 2 – 3 year’s management experience in healthcare industry.
• Experience with Microsoft is a must.
• Ability to balance numerous priorities, therefore requiring great skills in prioritization.
• Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Nice To Haves

• Bachelor’s Degree or Equivalent Experience
• Area of Study: Healthcare Management / Administration
• Patient Access experience preferred.
• Patient Access experience with managed care/insurance and Call Center experience highly preferred.

Responsibilities

• Oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards.
• Manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction.
• Develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows.
• Leads recruitment, onboarding, and professional development for supervisors and staff, provides coaching and performance feedback, and fosters team engagement to build a high-performing culture.
• Serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.
• Directly managing the operations for the admitting, registration, and financial services departments at the acute care locations.
• Ensuring admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and providing excellent customer service.
• Managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by financial oversight departments.
• Developing and managing departmental staffing needs.
• Prepare monthly reports as requested.
• Establish departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Coordinates employee work schedules to provide adequate daily staffing coverage.
• Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
• Works with internal and external customers to make key decisions, impacting either the whole organization or an individual patient.
• Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
• Assists in the development of dyad-reporting patient access staff.
• Provides training, education, goal setting, and performance interventions as necessary to ensure adequate performance.

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees