Patient Access & Pre-Access Manager

Ensemble Health Partners • Naples, FL

1d

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Patient Access & Pre-Access Manager oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards. Manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction. Develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows. Leads recruitment, onboarding, and professional development for supervisors and staff, provides coaching and performance feedback, and fosters team engagement to build a high-performing culture. Serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.

Requirements

• Minimum 2 – 3 year’s management experience in healthcare industry.
• Experience with Microsoft is a must.
• Ability to balance numerous priorities, therefore requiring great skills in prioritization.
• Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Nice To Haves

• Bachelor’s Degree or Equivalent Experience
• Healthcare Management / Administration (Preferred Area of Study)
• Patient Access experience preferred.
• Patient Access experience with managed care/insurance and Call Center experience highly preferred.

Responsibilities

• Directly manage the operations for the admitting, registration, and financial services departments at the acute care locations.
• Oversee admitting staff responsibilities including assigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service.
• Manage Financial Service Representatives and ensure proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by financial oversight departments.
• Develop and manage departmental staffing needs.
• Prepare monthly reports as requested.
• Establish departmental goals with the staff to optimize performance and meet organizational objectives while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Coordinate employee work schedules to provide adequate daily staffing coverage.
• Collect, interpret, and communicate performance data using various tools and systems, and use this data to make decisions on how to achieve performance goals.
• Work with internal and external customers to make key decisions, impacting either the whole organization or an individual patient.
• Work closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
• Assist in the development of dyad-reporting patient access staff.
• Provide training, education, goal setting, and performance interventions as necessary to ensure adequate performance.

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Career Advancement
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees