Patient Access Navigator - MTS, St. Martin

Ochsner Health • Breaux Bridge, LA

8d

About The Position

This position manages high-end access navigation, also known as referral management, for key areas while providing exceptional customer service. It provides access navigation through referral management using electronic work queues and phone capabilities, working collaboratively with resources such as the Regional Referral Center and/or Clinic Concierge.

The role performs direct outreach to targeted patients and schedules appointments, coordinates referrals, supports patients and providers through web tools, and partners with internal departments and clinical teams to manage access and meet patient needs. It also maintains organized records and performs other related duties as required. The position must comply with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct.

The position requires a high school diploma or equivalent and at least two years of experience in appointment scheduling, customer service, or a related field. A bachelor's degree is preferred. The role requires computer and data-entry skills, clear verbal and written communication, proficiency with Windows-style applications and role-specific software, strong interpersonal and time-management skills, collaboration, and sound judgment in difficult or escalated situations.

The physical demands are classified as Medium Work, including exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects. The employee must be able to sit for prolonged periods and stoop, bend, reach, grab, and use manual dexterity. Mechanical lifting devices or team lifts should be used. The normal routine involves no exposure to blood, body fluids, or tissue, and the incumbent is not called upon to provide emergency care or first aid. The healthcare setting may present occupational risk of exposure to hazardous medications or hazardous waste, depending on job duties.

Requirements

• High school diploma or equivalent.
• Two years of experience in appointment scheduling, customer service, or a related field.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, role-specific software packages, and keyboard use.
• Strong interpersonal skills.
• Good time-management skills.
• Ability to work collaboratively with various departments.
• Ability to exercise sound judgment when handling difficult or escalated situations.
• Ability to sit for prolonged periods and stoop, bend, reach, grab, and use manual dexterity.
• Ability to meet Medium Work physical demands, including exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

Nice To Haves

• Bachelor's degree; additional degrees, business training experience, and/or certifications may be combined to meet minimum qualifications.

Responsibilities

• Performs direct outreach to targeted patients and schedules appointments as requested, partnering with internal departments and leaders to manage access.
• Manages and coordinates referrals through online work queues.
• Provides customer service and access navigation support to patients and providers via web tools.
• Develops and maintains organized record-keeping systems to facilitate the flow and retrieval of information.
• Works collaboratively with clinical departments to meet patient needs.
• Performs other related duties as required.
• Remains knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensures compliance.
• Reports known or suspected unethical or questionable behavior and patient or employee safety, privacy, or other compliance concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED