Patient Access & Navigator Trainer

Cottage Health • Goleta, CA

13d

About The Position

Cottage Health seeks a Patient Access & Navigator Trainer for their CH Patient Access department. This role is responsible for coordinating and delivering training to the centralized scheduling center and patient access teams. The trainer functions as a consultant and resource for education, role development, orientation/onboarding of new hires, advanced training for established team members, and competency management. This position involves communicating with leadership to identify training needs, mapping out development plans for teams and individuals, and maintaining a comprehensive training knowledge base.

Requirements

• Associate's Degree or equivalent education/experience (2 years of applicable experience for each year of education).
• Obtain EPIC credential (issued by Cottage Health) in Cadence, Radiant or Referral Management within 1 year from hire date.
• Basic MS Word, Outlook, PowerPoint, and Excel skills.
• 35 wpm keyboard/typing speed.
• Knowledge of an Electronic Health Record system.
• 2 years of progressively responsible Patient Access, Scheduling, or Call Center experience.

Nice To Haves

• Bachelor’s Degree.
• Process Improvement Methodology certification.
• Certified Revenue Cycle Rep (HBI).
• Certified Patient Access Rep.
• Intermediate MS Office and Epic skills.
• 5 years of Patient Access, Scheduling, or Call Center experience.
• 3 years of management experience.
• Adult education experience.

Responsibilities

• Coordinating and delivering training to the centralized scheduling center and patient access teams.
• Serving as a consultant and resource for education, role development, orientation/onboarding of new hires, advanced training for established team members, and competency management.
• Communicating with leadership to identify training needs.
• Mapping out development plans for teams and individuals.
• Maintaining a comprehensive training knowledge base.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree