Patient Access Manager

Pathways Hospice • Fort Collins, CO

6d • $65,228 - $76,648

About The Position

Pathways Hospice has an immediate opening for a Patient Access Manager.

Provides operational management of the referral/admission process, supporting an
environment that assures team members demonstrate competency in their roles and
provide excellent service to both internal and external customers.

Requirements

• Minimum Education: Bachelor’s Degree in Healthcare Administration or business-related field; commensurate experience may be considered.
• Minimum Experience: Two years (2) years direct supervisory experience in healthcare setting preferred.
• Required License: If required to make community visits, a valid Colorado driver’s license and proof of auto insurance is required.
• PHYSICAL REQUIREMENTS: Ability to lift/push/pull minimum of 30 lbs.

Responsibilities

• Maintains oversight of seamless admission process for assigned business lines; responds to issues promptly, communicating with clinical management team proactively to provide superior customer service.
• Interprets statistical information to analyze referral data for timeliness and compliance. Develops weekly data reporting structure and process.
• Establishes and maintains positive relationships with internal liaisons, customers and referral partners, responding to customer requests and concerns that result in increasing referral volume and admission results.
• Oversees the day-to-day operations and supervision of the Admissions and Scheduling teams.
• Responsible for evaluating systems and processes, policies, and procedures, to ensure appropriateness, timeliness, and compliance with Medicare COPs and State regulations in regard to the admission and scheduling of patient care visits.
• Reviews and improves departmental productivity as well as assessment of processes and services. Establishes performance metrics for each position.
• Ensures admissions work is accurate and complete acquiring all required data on every admission.
• Maintains scheduling system to assure that records are accurate and complete. Assures that updates are input daily as submitted by clinicians, reassigns clinician to client as needed, and processes paperwork related to changes. Verifies that each day’s visits, both new admissions and re-visits, are properly scheduled for the correct day and time and identifies trends in non-compliance.
• Trains all new admissions and scheduling staff. Ensures daily coverage, assesses availability of team members to cover absentee team members including evening and weekend schedulers.
• Ensures that all policies and procedures are followed.
• Establishes and maintains ongoing relationship with community referral sources Facilitates positive communication between admissions, clinical management team, schedulers, triage, clinicians, families, and community liaisons. Ensures all referral requests and communications with referral sources and patients are documented in the patient's EMR and forwards to clinical management team as needed for coordination of care.
• May oversee clinical home health staff, palliative care staff and practice operations, and cover for clinical managers.

Benefits

• We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Healthcare Benefits are effective on the 1st of the month following 30 days of employment
• Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs
• Paid Mileage/Shift Diffs/Stipends
• Mileage and Expense Reimbursement: Sixty-two and a half cents per mile – one of the highest in the industry!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager