Patient Access Manager
About The Position
Lead the Front Door of Healthcare At R1, we’re transforming the patient experience and helping healthcare organizations operate more efficiently through advanced technology, analytics, and automation. As a Patient Access Manager, you’ll lead a high-impact team responsible for one of the most critical parts of the patient journey—registration and access. This is a key leadership role where you’ll influence operations, drive process improvements, and ensure an exceptional patient experience from the very first interaction. This role blends team leadership, operational oversight, and strategy to improve both patient experience and revenue cycle performance.
Requirements
- High School Diploma
- Experience working with patients in a hospital or healthcare setting
- Strong leadership skills with the ability to motivate and guide teams
Nice To Haves
- 3+ years of leadership experience in healthcare
- Strong understanding of Patient Access / Revenue Cycle operations
- Experience leading process improvement initiatives
Responsibilities
- Lead and develop a team of: Patient Access Supervisors, Administrative Coordinators, Patient Access Associates
- Provide coaching, performance feedback, and development support
- Foster a culture of accountability, service, and continuous improvement
- Oversee daily Patient Access operations across registration and admissions
- Ensure efficient patient flow, accurate data collection, and proper bed utilization
- Evaluate workflows and identify opportunities to improve performance
- Ensure adherence to federal, state, and hospital regulations
- Oversee billing audit processes and accuracy of patient data
- Maintain compliance with organizational and regulatory standards
- Partner with senior leadership and cross-functional teams
- Drive process improvements across the health system
- Implement best practices to enhance service quality and operational efficiency
- Manage and monitor departmental budgets
- Support HR-related activities including staffing and performance management
- Represent Patient Access in leadership meetings and cross-functional initiatives
Benefits
- annual bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
