Patient Access Manager

Scottish Rite for Children•Frisco, TX

1d•Onsite

About The Position

Our patients are our number one priority! We're committed to giving children back their childhood! This role defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services. The Patient Access Manager assigns, monitors, and manages employees’ work, operates with a high-level of reliability and attention to detail, and manages recruiting and hiring processes for their team. They ensure staff competency through initial and ongoing training/quality assurance efforts and function as a role model for the team in terms of behavior, communication, and performance. This role is responsible for outcomes, performance of the team, and assigned metrics in Ambulatory Care, and coordinates and develops the professional growth of direct reports. The Patient Access Manager works collaboratively with all organizational stakeholders to facilitate quality patient care, operational effectiveness and efficiency, and process improvements. They act as a resolution point for appropriate issues of employee relations, escalating through the chain of command as necessary, and foster a positive family/patient experience in support of organizational efforts related to customer service and issue resolution. Responsibilities include maintaining and approving accurate payroll, PTO, and leave records for direct reports, and may maintain patient information and documentation in the electronic medical record, guiding the team in this area. The role abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights, supports and promotes hospital and departmental performance improvement goals, ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations. The Patient Access Manager supports departmental initiatives and change efforts, practices financial and resource stewardship, and engages in strong communication, acts as a team player in supporting the mission and vision of the organization, and abides by the organization’s core values. Additional duties may be assigned.

Requirements

High school diploma or equivalent required
Minimum 5-years’ experience in contact center, medical office or healthcare setting required
Minimum 2-years in relevant leadership position required
Strong written and verbal communication skills required
Strong organizational and interpersonal skills required

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services
Assigns, monitors, and manages employees’ work within sphere of influence; operates with high-level of reliability and attention to detail
Manages recruiting and hiring processes for team and areas of responsibility
Ensures staff competency through initial and ongoing training/quality assurance efforts; functions as role model for team in terms of behavior, communication, and performance
Responsible for outcomes, performance of team, and assigned metrics in Ambulatory Care
Coordinates and develops professional growth of direct reports
Works collaboratively with all organizational stakeholders, including, but not limited to other leaders, to facilitate quality patient care, operational effectiveness and efficiency, and process improvements
Acts as resolution point for appropriate issues of employee relations, escalating through chain of command as necessary
Fosters positive family/patient experience in support of organizational efforts related to customer service and issue resolution
Responsible for maintaining and approving accurate payroll, PTO, and leave records for direct reports in accordance with organizational policies, and labor codes, regulations, and laws
May maintain patient information and documentation in electronic medical record; guides team in this area
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
Supports and promotes hospital and departmental performance improvement goals
Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
Supports departmental initiatives and change efforts
Practices financial and resource stewardship
Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values
Additional duties as assigned