Manager Patient Access

Saint Luke's Health System•Lee's Summit, MO

4d•Onsite

About The Position

The Patient Access Manager is responsible for the operations of the patient access department and related patient access processes, including admissions registration, financial counseling, insurance verification, charge management and scheduling. The Manager develops new processes and improves existing processes using SLHS principles and model for continuous performance improvement. The Manager is focused on improving processes with an emphasis on customer service. The Patient Access Manager involvement in the revenue cycle extends beyond admitting and patient access. The Manager acts as an extension of patient accounting by assisting on site customers with questions related to patient accounts and the revenue cycle. The Manager is familiar with and has general knowledge of managed care, Medicare and Medicaid rules regarding admitting requirements, billing rules, coverage issues and reimbursement.

Requirements

In lieu of Bachelor's Degree, will consider 6 years' experience with hospital or physician review cycle including some or all of the following: patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service.
Experience in team leadership roles.
Building teams and foster success.
Developing employees.
Written and verbal business communication skills.
Experience selecting/orienting/managing staff.

Responsibilities

Develops new processes and improves existing processes using SLHS principles and model for continuous performance improvement.
Focused on improving processes with an emphasis on customer service.
Involved in the revenue cycle extends beyond admitting and patient access.
Acts as an extension of patient accounting by assisting on site customers with questions related to patient accounts and the revenue cycle.
Timecard approval
Scheduling staff
On-call
Training staff
Staff quality audits
Lead Staff meetings
Cash Drawer responsibility
Work queue management
Critical conversations with Staff
Coaching
Coverage of open shifts