Manager, Patient Access

Ensemble Health Partners•Jacksonville, TX

7d•Onsite

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position is an on-site role, and candidates must be able to work on-site at the hospital.

Requirements

Certified Revenue Cycle Representative (CRCR) certification
Certified Healthcare Access Manager (CHAM) certification
Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Nice To Haves

Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration

Responsibilities

Directly managing the operations for the admitting, registration, and financial services departments at the acute care locations.
Ensuring admitting staff complete tasks such as assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service.
Managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments.
Developing and managing departmental staffing needs.
Preparing monthly reports as requested.
Establishing departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.
Coordinating employee work schedules to provide adequate daily staffing coverage.
Collecting, interpreting and communicating performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
Working with internal and external customers to make key decisions, impacting either the whole organization or an individual patient.
Working closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
Assisting in the development of dyad-reporting patient access staff.
Providing training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.
Performing other duties as assigned.