Patient Access Manager

Exceptional Healthcare Inc. • Rapid City, SD

5d • Onsite

About The Position

Exceptional Healthcare is building a new Community Hospital in Rapid City, SD, a state-of-the-art facility bringing high-quality care to the community. The Patient Access Manager will create a lasting first impression while providing vital administrative support, leading patient access operations, and managing the team responsible for seamless patient registration, insurance verification, and financial processes from admission to discharge.

Requirements

• High school diploma or equivalent
• Minimum 2 years insurance verification and benefits experience
• Knowledge of CMS and Medicaid programs
• Experience with HIPAA compliance and medical records management
• Previous hospital or medical office management experience
• Proficient in medical terminology and healthcare workflows
• Verifiable leadership experience in a customer-facing role

Nice To Haves

• Help select and build your front desk team
• Shape operations at a new healthcare facility

Responsibilities

• Oversee patient registration, insurance verification and authorizations
• Train and supervise front desk staff on proper procedures
• Ensure accurate collection of patient demographics and financial information
• Manage upfront collections of copayments, deductibles, and self-pay accounts
• Maintain HIPAA compliance and patient confidentiality
• Conduct quality assurance audits and performance improvement activities
• Schedule staff to maintain efficient front desk coverage
• Collaborate with clinical departments to resolve registration issues

Benefits

• Comprehensive health benefits
• 401(k) retirement plan
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED