Patient Access Lead

University of North Texas System•Fort Worth, TX

22h•Onsite

About The Position

The Patient Access Lead supports the Clinical Operations Manager in ensuring efficient and consistent daily clinic operations. Responsibilities include supporting GUIDE program operations by coordinating required patient and caregiver appointments, assisting with program-related inquiries, and helping ensure timely completion of program requirements. The Patient Access Lead also supports staff training and development and serves as a point of contact for patients, caregivers, staff, and leadership, providing guidance, resolving issues, and facilitating effective communication to support a positive patient experience and efficient clinic operations.

Requirements

High school diploma or GED and five (5) year of related experience; or any equivalent combination of education and experience.
Knowledge of medical office operations, patient registration, scheduling, billing, and customer service practices.
Ability to train and support new and existing front desk staff.
Skill in addressing patient concerns regarding billing accuracy and customer service issues while maintaining professionalism and confidentiality.
Ability to evaluate documentation and actions taken to ensure accuracy, appropriateness, and effectiveness.
Ability to provide coaching, feedback, and training to Patient Access Representatives to promote staff development and performance improvement.
Knowledge of cash handling and reconciliation procedures, including reviewing and validating end-of-day batches for accuracy.
Strong organizational, problem-solving, and time-management skills with the ability to prioritize multiple responsibilities.
Ability to assist with staffing coordination and schedule management to ensure adequate clinic coverage.
Effective verbal and written communication skills with the ability to interact professionally with patients, staff, providers, and leadership.
Proficiency in electronic medical record (EMR) systems, practice management software, and Microsoft Office applications.

Nice To Haves

Associate’s degree and two (2) years of related healthcare, patient access, medical office, or customer service experience; or an equivalent combination of education and experience.

Responsibilities

Leads all scheduling functions for GUIDE patients and caregivers, including required CMS encounters, respite care appointments, caregiver assessments, and multidisciplinary visits to ensure timely completion of program requirements
Assists patients and caregivers with scheduling inquiries, service navigation, and program requirements, ensuring a high-quality and supportive experience.
Oversees respite referrals and invoicing approval processes.
Assists the Manager with staffing schedules, workflow coordination, and communication between clinical teams, care coordinators, and administrative staff to maintain consistent clinic operations.
Prepares and reconciles end-of-day clinic batches to ensure accuracy and compliance with established procedures.
Supports the onboarding, training, and development of new and current front desk employees.