Patient Access Lead

LCMC Health•New Orleans, LA

4d•Onsite

About The Position

At LCMC Health, we believe your job is more than a job. We help you lean into your calling by providing the resources you need to thrive and grow. Our commitment to inclusion means offering benefits that are as diverse and unique as our workforce. We are dedicated to serving the New Orleans community through community health services and making medical innovations more accessible, fostering a culture of wellness. When you know you're making an authentic impact, you give a little extra every day, which makes you a perfect fit for LCMC Health, where giving a little something extra is at the heart of everything we do.

Requirements

High School Diploma or equivalent
3 years of customer service or healthcare experience
Experience with Electronic Medical Record Systems
4 years of experience in a healthcare-related field

Nice To Haves

Associate's Degree

Responsibilities

Completes the patient scheduling, registration and/or admissions process, including greeting patients, scheduling appointments, analyzing patient information to avoid duplicate records, creating accounts, and registering patients by entering accurate demographic, financial, and insurance information.
Ensures all required forms are completed and other paperwork/documents are gathered and accurate, including requesting and documenting patient information, ensuring patient/guarantor signatures on applicable documentation, and scanning necessary documents.
Performs insurance verification tasks, including running automated eligibility responses and completing notifications of admission with insurance companies.
Completes messages for providers using the In-Basket messaging system, ensuring accuracy of information.
Updates EMR with documentation to communicate patient account status.
Performs financial analysis of each case and informs patients of their financial responsibility, including prior balances and estimates for scheduled services.
Maximizes point-of-service collections, meeting established registration collection goals.
Balances cash drawer daily, accounts for shortages/overages/account posting errors, makes necessary adjustments, and forwards backup documents for review.
Prepares cash log at the end of the shift, ensuring accuracy and completeness, and follows hospital policy for deposits.
Provides excellent customer service to all patients, guests, family members, and internal/external team members.
Answers incoming calls and warm transfers calls to appropriate areas.
Provides directions to applicable areas.
Schedules and reschedules appointments for patients as needed.
Acts as a knowledgeable Superuser for all Patient Access duties in specified areas and a functional leader to the team.
Completes special projects as assigned.
Assists in the on-boarding of new hires and the ongoing training of peers.
Resolves escalated patient/account issues.
Participates in continuous process improvement initiatives.
Provides feedback to managers and supervisors on process improvement opportunities.
Responsible for staff movement/assignment to meet patient/provider demand.
Cross-trains and cross-covers for personnel performing similar job functions.
Ensures timely completion of all required assignments.
Completes and meets all job-related facility-specific or LCMC Health requirements.