Lead Patient Access

OSF HealthCare • Dixon, IL

1d • Onsite

About The Position

This job is located in Dixon,IL. The Lead PAS Position is to support the Main Hospital OSF Saint Katharine Medical Center. Duties will include on call duties and coverage at times for Outpatient & ED Registration (ED Registration runs 24/7). This SKMC Lead will work collaboratively with the other PAS Leads in the Dixon region to coordinate coverage and support the PAS department as a whole. The Patient Access Lead functions as a team resource on highly complex issues and problem resolution. They will serve as a dedicated resource for multiple functional areas and determine the appropriate outside resources needed to support escalation. This position has a significant understanding of the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement. The Patient Access Lead ensures that each patient has a complete and accurate OSF medical record. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients and families.

Requirements

• High School/GED
• Required to complete all role specific revenue cycle training and certification within 12 months
• 1 year experience in a healthcare or public health setting with one of the following: patient registration, patient scheduling, insurance benefits, financial assistance programs, or other community based background.
• 1 year experience with customer service/relations.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem solving skills, with the ability to be detail oriented.

Nice To Haves

• Bachelor Degree in Business Administration or Healthcare related field
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers
• Knowledge of medical terminology
• HFMA CRCR certification

Responsibilities

• Support the Main Hospital OSF Saint Katharine Medical Center.
• Perform on call duties and coverage at times for Outpatient & ED Registration.
• Work collaboratively with other PAS Leads in the Dixon region to coordinate coverage and support the PAS department.
• Function as a team resource on highly complex issues and problem resolution.
• Serve as a dedicated resource for multiple functional areas and determine the appropriate outside resources needed to support escalation.
• Evaluate and secure all appropriate financial resources for patients to maximize reimbursement.
• Ensure that each patient has a complete and accurate OSF medical record.
• Provide excellent patient service skills to create an exceptional first impression of OSF's services to patients and families.

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED