Patient Access Lead (73226)

Women's Care•Mesa, AZ

7d•Onsite

About The Position

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility. The Patient Access Lead is the subject matter expert on the patient access team and consistently provides support and training to other team members. Leads and coordinates activities for all patient access staff assigned to the front office, appointment scheduling, call center, or pre-registration areas. In some office settings, also leads surgical scheduling and authorization/benefit team members.

Requirements

High school diploma or equivalent required.
Minimum one year of patient access experience in a medical office setting, OBGYN a plus.
General knowledge of medical terminology.
Experience working with an electronic medical records system, eCW a plus.
Ability to motivate, coach, and develop others.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
Ability to multi-task in a high-volume and dynamic atmosphere.
Ability to communicate and work efficiently with patients, co-workers, and providers.
Must be dependable, reliable, and punctual.

Nice To Haves

OBGYN experience a plus.
eCW experience a plus.

Responsibilities

Greets patients and visitors in a prompt and courteous manner.
Confirms all patient demographic and insurance information is accurate during the pre-registration process and/or upon patient arrival.
Collects and applies all patient co-pays, co-insurance, and balance amounts due.
Schedules patient appointments in person, by phone, and using online scheduling platform; confirms with patient all information is accurate when appointment is scheduled via online platform.
Schedules patient surgical procedures, obtains authorizations and verifies benefit eligibility.
Responds to non-clinical patient questions and concerns.
Ensures completion and accuracy for all processes related to check in, check out, appointment scheduling, insurance verification, benefits, and authorizations.
Daily monitoring of provider schedules, working in conjunction with the Patient Access Supervisor and/or Practice Manager to drive a targeted increase in utilization week to week, in alignment with organizational goals.
Daily monitoring of proper use of provider schedules, such as visit types, appointment duration, use of blocks, etc.
Daily monitoring of patient access phone queues and associated hold times, abandonment rates, turnaround times, and other impactful phone call data.
Daily review of online scheduling platforms, and communication to Patient Access Supervisor and/or Practice Manager regarding errors or inconsistencies, such as incorrect or missing appointment times, incorrect or missing appointment types, etc.
Assists in training of all patient access team members assigned to check in or check out areas of the front office, appointment scheduling, call center, or pre-registration areas.
Provides feedback for annual reviews and assists with conducting coaching/training of patient access staff at assigned locations.
Supports the implementation of action plans and workflows that align with the unit and organization strategic initiatives.
Ensures all equipment used by the patient access team is in working order; orders & receives supplies; and places help desk tickets as appropriate.
Represents unit in a professional manner by treating all patients, guests, and colleagues in a courteous and cooperative manner.
Acts as positive role model to the team.
Demonstrates and embodies the Women’s Care mission and core values.
Compliance with all HIPAA rules, regulations, and guidelines.
Other duties as assigned.