Patient Access Lead/Trainer

Regional West Health Services•Scottsbluff, NE

4d•Onsite

About The Position

The Patient Access Lead / Trainer plays a vital role in supporting daily operations, staff development, and patient access excellence. This position serves as a subject matter expert, ensuring high standards in customer service, regulatory compliance, and workflow efficiency across registration, scheduling, insurance verification, and authorization processes. This is a great opportunity for someone who is an experienced Patient Access professional, passionate about coaching others, improving workflows, and delivering an exceptional patient experience.

Requirements

High school diploma or GED required
Minimum of 3 years of Patient Access experience required
Strong knowledge of registration, insurance coverage, verification, and billing processes
One of the following certifications required within 18 months of hire: Certified Patient Access Specialist (CPAS), Certified Healthcare Access Associate (CHAA), Certified Revenue Cycle Representative (CRCR)
Strong leadership, coaching, and training abilities
Excellent communication and interpersonal skills
Ability to problem-solve and manage complex situations
High attention to detail and commitment to accuracy
Knowledge of patient access systems, workflows, and compliance standards

Nice To Haves

Associate degree preferred

Responsibilities

Supporting front-line staff by answering questions, troubleshooting issues, and ensuring workflows run smoothly across registration, scheduling, and eligibility functions.
Monitoring work queues and processes, helping prioritize tasks, resolve complex patient access issues, and ensure accurate, timely service delivery.
Collaborating closely with leadership to maintain coverage, support operational goals, and enhance overall department performance.
Coordinating department specific onboarding for new hires, developing and maintaining training materials, and providing ongoing education to staff related to policies, systems, payer requirements, and workflow updates.
Identifying performance gaps and delivering targeted training to strengthen team competency and confidence.
Conducting audits, ensuring accuracy of registrations and insurance verification, and promoting adherence to policies, regulatory standards, and HIPAA requirements.
Working with clinical teams, revenue cycle, and leadership to communicate updates, support process improvements, and ensure a seamless patient access experience from start to finish.