PATIENT ACCESS APP TRAINER
About The Position
The primary purpose of the Patient Access Trainer position is to assess educational needs and competencies for all patient access areas. Develops, schedules, coordinates, and conducts educational programs for new and current employees. Maintains visibility to all patient access areas by being available for any issues that arise. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: Great Place to Work Certified 2026-2027 Glassdoor’s Best Places to Work 2025 & 2026 Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026 TIME’s Best Companies for Future Leaders 2025 & 2026 Newsweek’s America’s Most Admired Workplaces 2026 Glassdoor’s Best-Led Companies 2025 Fortune Best Workplaces in Health Care 2025 Military Friendly Gold Employer 2025 Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025 Newsweek’s Americas Greatest Workplaces 2025
Requirements
- 5 years work experience
Nice To Haves
- Prefer 2 plus years of access management and or business office experience
Responsibilities
- Designs, develops, and facilitates training programs.
- Develops written polices and procedures for all patient access areas including creating, teaching, aids such as training handbooks, demonstration models, multi media visual aids, etc.
- Tests trainees to measure progress and to evaluate effectiveness of training of numerous computer systems. (Scanning, Authorization/ Verification, Registration systems)
- Monitors and maintains individual quality scores; measures process quality issues in conjunction with developmental operational managers.
- Does on site visits as needed to provide continuing education for employees scoring above 5% QA error rate on monthly scores.
- Develops initial as well as on going evaluation procedures to measure knowledge and competencies of patient access personnel.
- This includes an annual competency test that will align with the annual evaluation.
- Evaluates and notified managers and directors of the progress of educational participants.
- Develops a blackboard or SharePoint site for staff to utilize for ongoing education.
- Identifies system enhancement opportunities and communicates to management and IS to approve efficiencies in registration process.
- Proposes system solutions to address business problems identified and educates patient access of upcoming or available changes.
- Performs Other related duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
