Patient Access Representative-Patient Access Emergency Room

Nationwide Children's Hospital•Columbus, OH

3d•Onsite

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtaining accurate demographic, insurance, and physician information. They screen customer data to ensure patient eligibility for indicated insurance and communicate any differences. Additionally, they screen registrations to ensure insurance pre-certification and physician referral requirements are met, instructing customers on these requirements. The role also involves identifying self-pay patients and referring them to financial assistance when applicable, and establishing and maintaining open communication with all departments Patient Access interacts with, as well as clinical staff. Assisting in the shadowing/precepting of new employees is also a responsibility.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate's Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Instructs customer on requirements.
Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.