Patient Access Representative-Patient Access Emergency Room

Nationwide Children's Hospital•Columbus, OH

1d•Onsite

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role is crucial for providing excellent customer service to patients and families by applying best practices and standard operating procedures. The representative will interview and register patients, obtain accurate demographic, insurance, and physician information, and screen customer data to ensure patient eligibility and insurance pre-certification requirements are met. They will also assist in identifying self-pay patients and referring them to financial assistance when applicable, and maintain open communication with all departments Patient Access interacts with, as well as clinical staff.

Requirements

High School Diploma or equivalent, required.
CPR certification (based on position and as determined by manager).
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
Ability to multi-task within a stressful environment.

Nice To Haves

Associate's Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greet and register patients.
Answer telephone calls.
Schedule appointments.
Pull and file medical charts when indicated.
Provide excellent customer service to patients and families.
Interview and register patients in registration areas that report up through Patient Access.
Obtain accurate demographic, insurance, and physician information on registrations.
Screen customer data to ensure patient is eligible for insurance indicated and communicate differences to the customer.
Screen registrations to ensure insurance pre-certification and physician referral requirements are met and instruct the customer on requirements.
Assist in identifying self-pay patients and referring them to financial assistance when applicable.
Establish and maintain open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assist in the shadowing/precepting of new employees.