Patient Access Intake Specialist

UNC Health • Chapel Hill, NC

5d • Onsite

About The Position

The Patient Access Intake Specialist ensures patient access processing is completed according to procedures and documented accurately and promptly in ADT and other clinical information systems. The role meets departmental and organizational targets for process accuracy and timeliness. The position is onsite in Chapel Hill and involves navigating the hospital and walking for most of the shift. The schedule is every other weekend, Saturday and Sunday, from 8:00 a.m. to 6:30 p.m.

Requirements

• High school diploma or GED required; a higher-level degree may satisfy this requirement.
• Two years of customer service and/or clerical experience required.

Responsibilities

• Ensure and verify that key ADT information, including insurance verification and patient and guarantor demographics, is current and accurate to support patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedule new and follow-up patient appointments as required; attempt to reschedule cancellations when possible and communicate cancellations to providers as necessary.
• Complete and document governmental, regulatory, financial, and contractual forms according to procedure.
• Ensure documents are scanned or saved to the correct location and are legible.
• Use the price estimation tool, when applicable, during registration to provide patients with the most accurate estimate.
• Meet departmental targets for upfront collections, including deposits, estimated amounts due, copays, and prior balances.
• Participate in departmental quality assurance by using system work queues, reducing individual errors, and making corrections.
• Use system work queues daily as part of registration to minimize errors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED