Patient Access Flex Representative

CommonSpirit Health•Lakewood, CO

3d•Onsite

About The Position

The Patient Access Flex Representative supports various facility Patient Access departments on-site by covering open shifts and positions. The role creates a positive impression for patients, families, and visitors and performs pre-admitting, admitting, registration, patient routing, phone answering, information-request direction, and professional staff assistance. The representative verifies patient demographics and financial and insurance information, explains requirements, collects payments, maintains paperwork flow, and serves as a liaison between patients, physicians, and departments. Scheduling and registration data are used to verify coverage and authorization. The representative completes registration workflows accurately, promptly, and courteously; collects the patient portion determined by insurance before or at the time of service; and obtains insurance pre-certification and benefits for admissions or expected admissions. The role also involves verifying insurance benefits, explaining financial requirements to patients or representatives, accurately documenting account information and updates electronically, and maintaining patient and employee confidentiality. The position requires adapting to a flexible schedule and traveling within the hired region.

Requirements

High school diploma or GED is preferred.
One year of previous patient scheduling or Patient Access experience is preferred.
Healthcare office experience, medical terminology, and knowledge of CPT/ICD-9 codes are preferred.
Exceptional customer service skills, meticulous attention to detail, efficiency, and organizational skills.
Ability to independently manage diverse tasks and adapt to a flexible schedule and travel within the hired region.

Nice To Haves

One year of previous patient scheduling or Patient Access experience.
Healthcare office experience.
Medical terminology knowledge.
Knowledge of CPT/ICD-9 codes.

Responsibilities

Support facility Patient Access departments on-site by covering open shifts and positions.
Perform pre-admitting, admitting, registering, and routing patients.
Answer phones, direct information requests, and provide professional staff assistance.
Verify patient demographic, financial, and insurance information.
Explain patient requirements and financial obligations, and collect payments.
Maintain paperwork flow and act as a liaison between patients, physicians, and departments.
Use scheduling and registration data to verify coverage and authorization.
Complete registration workflows accurately, promptly, and courteously.
Collect the patient portion determined by insurance before or at the time of service.
Obtain insurance pre-certification and benefits for admissions or expected admissions.
Document account information and updates electronically in a timely manner.
Maintain patient and employee confidentiality.
Travel within the hired region and adapt to a flexible schedule.